24/7 Linux System Admin
One of the world's largest IT service provider is looking for a24/7Linux System Administrator as a customer supporting role for a newleading edge platform. This platform is being designed using modern technologies and approaches to provide a container orchestration and relevant tooling to allow fast development and deployment.
The role holder is self-sufficient and has recognised specialist skills in supporting multiple products and systems for multiple customers to maintain the availability of the IT service delivered to end users. The role holder also delivers medium complexity work packages as part of customer implementation projects and will be involved with interfacing with customers to assist and troubleshoot platform issues.
There will also be opportunities to build and develop new skills in technologies such as Docker and Kubernetes.
This role is permanentand based inBasingstoke.
Key Performance Indicators:
•Feedback from Customers, Service Delivery Management, Project Manager etc.
•Proven track record of problem resolutions.
•Evidence of sharing and re-use of knowledge.
•Successful production of documentation.
•Successful management and implementation of changes.
•Improvement/ enhancements to service delivery.
•Meets and improves service level requirements.
•Successful management of escalations in a timely manner.
•Meets project deadlines and costs within own area of responsibility.
•Errors with workarounds or fixes provided in a timely manner.
•Percentage of customer problems resolved within required timescales.
•Feedback from colleagues, team manager and other team members.
•Contribution to service improvements.
•Up to date personal learning plan.
•1-2 years’ experience in a customer service or helpdesk supporting software technology
•Excellent Customer Service skills and a demonstrated success exceeding customer expectations
•Familiarity with analysis and debugging skills with experience in troubleshooting
•Hands on Linux experience
•Ability to work in a team
•Ability to work in 24/7 shift patterns
•Strong planning and problem-solving abilities
•The ability to work well under pressure
•A self-starting approach and strong communication skills