Customer Service Analyst - SAP - Supply Chain
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Job ref:
Customer Service Analyst – SAP – Supply Chain
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Location:
Remote/ London
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Sector:
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Job type:
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Contact:
Evelina Abolina
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Email:
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Published:
10 months ago
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Consultant:
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Customer Service Analyst - SAP - Supply Chain
A top global employer is looking for a Customer Service Analyst to join the business on contract basis.
This is an exciting vacancy responsible for supporting a wide range of Travel Retail Customers, working directly with the Account Management team.
Your accountabilities will include the below:
- Provide an excellent level of service to all Travel Retail Customers
- Liaise and cooperate with internal and external stakeholders & offer customer service expertise to all areas of the business
- Issue Forecast recommendations to the Account Managers and Regions
- Respond to order enquiries and Customer enquiries, on time and in full
- Review under/over forecast issues and raise to the relevant Account Manager for action
- Validation of prices & products from Terms of Trade database into SAP
- Understand customer KPIs and drive performance improvement wherever possible
- Develop and maintain a strong positive working relationship to promote further collaboration between partners
Skills required:
- Previous experiences in Supply Chain (Logistics/Customer Services)
- Good computer knowledge (Microsoft Office), SAP preferred user knowledge
- Confident communicating with all levels of internal/external customers
- Customer Services Mindset, familiarity with exporting and commercial practices
- Knowledge and experience in export documentation - highly desirable