Customer Service Analyst - SAP - Supply Chain

Customer Service Analyst - SAP - Supply Chain

A top global employer is looking for a Customer Service Analyst to join the business on contract basis.

This is an exciting vacancy responsible for supporting a wide range of Travel Retail Customers, working directly with the Account Management team.

Your accountabilities will include the below:

  • Provide an excellent level of service to all Travel Retail Customers
  • Liaise and cooperate with internal and external stakeholders & offer customer service expertise to all areas of the business
  • Issue Forecast recommendations to the Account Managers and Regions
  • Respond to order enquiries and Customer enquiries, on time and in full
  • Review under/over forecast issues and raise to the relevant Account Manager for action
  • Validation of prices & products from Terms of Trade database into SAP
  • Understand customer KPIs and drive performance improvement wherever possible
  • Develop and maintain a strong positive working relationship to promote further collaboration between partners

Skills required:

  • Previous experiences in Supply Chain (Logistics/Customer Services)
  • Good computer knowledge (Microsoft Office), SAP preferred user knowledge
  • Confident communicating with all levels of internal/external customers
  • Customer Services Mindset, familiarity with exporting and commercial practices
  • Knowledge and experience in export documentation - highly desirable