Customer Service Analyst - SAP - Supply Chain

Customer Service Analyst - SAP - Supply Chain

A top global employer is looking for a Customer Service Analyst to join the business on contract basis.

This is an exciting vacancy responsible for supporting a wide range of Travel Retail Customers, working directly with the Account Management team.

Your accountabilities will include the below:

• Provide an excellent level of service to all Travel Retail Customers
• Liaise and cooperate with internal and external stakeholders & offer customer service expertise to all areas of the business
• Issue Forecast recommendations to the Account Managers and Regions
• Respond to order enquiries and Customer enquiries, on time and in full
• Review under/over forecast issues and raise to the relevant Account Manager for action
• Validation of prices & products from Terms of Trade database into SAP
• Understand customer KPIs and drive performance improvement wherever possible
• Develop and maintain a strong positive working relationship to promote further collaboration between partners

Skills required:

• Previous experiences in Supply Chain (Logistics/Customer Services)
• Good computer knowledge (Microsoft Office), SAP preferred user knowledge
• Confident communicating with all levels of internal/external customers
• Customer Services Mindset, familiarity with exporting and commercial practices
• Knowledge and experience in export documentation - highly desirable