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Job

Customer Services Coordinator / Global FTSE100 Organisation

Customer Services Coordinator / Global FTSE100 Organisation

A leading FMCG Organisation is currently looking for aCustomer Services Coordinator to join their operations team, and work on their Global Travel Retail Project.

Accountabilities:

•To provide an excellent level of Service to all Global Travel Retail customers in the long term

•Liaise and cooperate with internal and external stakeholders & offer customer service expertise to all areas of the business

•Manage day-to-day business within Operational 6 month horizon & support performance improvement through all activities including Customer Order Management

•Issue Forecast recommendations to the Account Managers / Regions & Customer Service Managers

•Respond to Order enquiries/Customer Enquiries

•Review under/over forecast issues and raise to Account Manager and Customer Service Manager for action

•Validation of prices & products from Terms of Trade database into SAP

•Develop and maintain good working relationship and promote further collaboration between partners

•Understanding customer KPIs and driving performance improvement wherever possible

Skills and Experience:

•Previous experiences in Supply Chain (Logistics/Customer Services)

•Customer Services Mindset

•Familiar with exporting and commercial practices

•Good and confident communication/interpersonal skills are required for dealing with all levels of internal/external customers

•Good computer knowledge (Excel), Advanced SAP user knowledge

•Advanced analytical skills and Commercial Skills

•Knowledge and experience in export documentation

•Accurate and organised working method

•Language skills, fluent written and oral English, other languages are an asset