Global CRM Manager - Salesforce - Digital

A top global organisation is looking for a Senior CRM Digital professional with strong project management and delivery experience.

In this role you will own the global CRM Strategy and projects. This role will be a contractor role to manage and enable the solid pipeline of end market requirements in 2021 across a global brand portfolio.

This is a high impact position with the responsibility of leading a global CRM strategy.

Accountabilties will include the below amongst others..

Implement CRM strategy across markets. Define and manage timeline and GAPs.
Engage with agencies to execute and implement digital CRM guidelines and initiatives
Lead and direct markets digital CRM teams
Manage the project pilot’s implementation in different markets
Set and measure operational effectiveness
Provide leadership for the CRM team
Deliver wireframe and best in class CRM consumer engagement capabilities
Ensure roll-out plans in line with end market launch plans

Experience and skills required:

Digital CRM and specifically Salesforce is a must
Track record of developing digital CRM platforms and managing deployments
Know-how digital strategy, attribution, conversion optimisation, CRM platforms, digital tools for tracking and content management
Strong project management skill with the ability to get things done
Excellent knowledge of analytics, tracking, tag management / implementation, working with DMP’s and previous digital agency experience
Previous experience in global delivery within complex and matrix type of organisations
Must possess excellent communication & presentation skills and ability to influence senior stakeholders
Ability to work across varied workstreams, global regions and manage external vendors
Magento and Annex Cloud - nice to have

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