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Job

Global CRM Manager - Salesforce - Digital

Global CRM Manager - Salesforce - Digital

A top global organisation is looking for a Senior CRM Digital professional with strong project management and delivery experience.

In this role you will own the global CRM Strategy and projects. This role will be a contractor role to manage and enable the solid pipeline of end market requirements in 2021 across a global brand portfolio.

This is a high impact position with the responsibility of leading a global CRM strategy.

Accountabilties will include the below amongst others..

  • Implement CRM strategy across markets. Define and manage timeline and GAPs.
  • Engage with agencies to execute and implement digital CRM guidelines and initiatives
  • Lead and direct markets digital CRM teams
  • Manage the project pilot’s implementation in different markets
  • Set and measure operational effectiveness
  • Provide leadership for the CRM team
  • Deliver wireframe and best in class CRM consumer engagement capabilities
  • Ensure roll-out plans in line with end market launch plans

Experience and skills required:

  • Digital CRM and specifically Salesforce is a must
  • Track record of developing digital CRM platforms and managing deployments
  • Know-how digital strategy, attribution, conversion optimisation, CRM platforms, digital tools for tracking and content management
  • Strong project management skill with the ability to get things done
  • Excellent knowledge of analytics, tracking, tag management / implementation, working with DMP’s and previous digital agency experience
  • Previous experience in global delivery within complex and matrix type of organisations
  • Must possess excellent communication & presentation skills and ability to influence senior stakeholders
  • Ability to work across varied workstreams, global regions and manage external vendors
  • Magento and Annex Cloud - nice to have