Head of e-Commerce Platforms - Global FMCG Organisation

Head of e-Commerce Platforms - Global FMCG Organisation

Our client, a Global FMCG Organisation are looking for a Head of e-Commerce Platforms to be responsible for the leadership of the engineering, service delivery, planning, continuous improvement, service operations and production services for the companies:

  1. Global commerce platforms including all online and offline technology services

  2. Global subscriptions, billing and invoicing platforms, integrations and services

  3. Global customer care and device management platforms and clientele interactions

Partnering closely with the solutions management groups (B2C and B2B) domain architecture and Digital this role will lead a team (small but senior) to deliver a holistic technology service to their consumers, working closely with their off-shore delivery partner to tailor customer-centric solutions based on a deep understanding of outcomes.

With responsibility for the production landscape and being the ultimate 'voice of the customer' for the service lines and technologies within e-Commerce operations, this senior leader will ensure a robust, scalable, predictable and optimised technology stack is operating efficiently and is in line with our customers' expectations, and wider business demand.

Key Essential Skills & Experience

A Global FMCG background is highly preferable

  • Senior Technology Leadership experience leading geographically disperse team in a large, complex, distributed global or multi-national organization with B2C and B2B channel experience

  • Exceptional stakeholder engagement skills with the ability to build relationships at every level and influence decision making through multiple ways (… and not just through PowerPoint)

  • Inspirational leader whom is considerate, situational and emotionally intelligent, that has 'Led Leaders' in the past and able to deploy a small but senior team to work on complicated problems

  • Proven experience of mentoring and coaching junior, mid and senior-level people in the past and somebody that deeply enjoys contributing to the acceleration of their teams overall effectiveness

  • Must have experience working in a Commerce and/or front-end consumer-facing technology role with a deep and scaled geographic footprint

  • Experience of working in both Agile and Waterfall methodologies without an extremist view on either - in short, a leader that can pick the right delivery model for the right scenario

  • Extensive experience of managing conflicting priorities and stakeholders in an ambiguous environment with ever-changing business demand

  • Deep and expansive understanding of ITSM and work management process frameworks and how these can be deployed into a wider 'delivery' framework to integrate our services and approach

  • An understanding of cloud-based technology stacks and the application of these services to meet business outcomes and problems

  • Willingness to travel across Europe, Latin America and Asia Pacific.

This is an exciting greenfield opportunity to shape a huge growth area for a market leader